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- What is your guarantee?
- We guarantee our butterflies to arrive alive*!
- *As long as you follow our two simple requirements and the problem is either our fault or the shipping company's fault.
- Someone MUST sign for the package, open it, and inspect it immediately.
- We MUST be notified immediately (same day) upon discovery of the problem.
- Contact us IMMEDIATELY if your butterflies do not arrive on time. First, phone our farm immediately. If a person does not answer our office phone (800) 595-0660, please leave a message AND email us at sales@butterfliesforrelease.com.
- If your butterflies do not arrive alive and it is still possible to receive the butterflies in time for your event we will reship the butterflies to you at our expense. If it is not possible to ship the butterflies in time for your event we will issue a full refund.
- We may require a photo and/or return of the damaged product. DO NOT destroy anything from the shipment until you have clearance from our farm to do so. If you receive clearance, please ask the name of the person to whom you are talking to.
- What if my butterflies do not arrive when expected?
- Contact us IMMEDIATELY if your butterflies do not arrive on time. First, phone our farm immediately. If a person does not answer our office phone (800) 595-0660, please leave a message AND email us at sales@butterfliesforrelease.com.
- We can often trace their route and locate their position. If you submitted your address with a typo or if they were routed incorrectly by the shipping company, we can often reroute them to your correct address. If they cannot be rerouted, you can often pick them up the next morning/day at the shipping office.
- If your package is totally lost in transit, we can often reship for early morning arrival the next day IF you contact us before 3PM. In some situations, we can reship if you contact us before 5PM. For this purpose, we recommend always scheduling the shipment arrival the day BEFORE your release.
- FedEx and UPS will not reimburse shipping expenses due to weather delays. If your package is delayed after it leaves ButterfliesForRelease.com we will not refund shipping costs. However, ButterfliesForRelease still guarantees arrive alive!
- What if my package is damaged in shipment and some of my butterflies are lost?
- Our butterflies are packed to withstand an overhand throw of 25’ that results in an enormous thump on wet concrete. We have tested our packing material and methods to ensure that such accidents in transit will not harm your butterflies. No matter how carefully a shipping company handles packages, accidents will occasionally occur.
- We can reship if we are notified in time. First, phone our farm immediately. If a person does not answer our office phone (800) 595-0660, please leave a message AND email us at sales@butterfliesforrelease.com.
